Delivery and returns

DELIVERY

Orders paid by credit card or bank transfer will be dispatched within 28 - 35 days. To ensure that your package arrives safely, in the UK, we use Royal Mail Special Delivery service, which means that goods must be signed for when they arrive. You may therefore choose to have the items delivered to a place where somebody can sign for the item. If no one can sign for the item the delivery person will leave a card so that you can collect from your sorting office within 5 days. Outside the UK, we use registered mail or courier services. All postal costs are borne by the client.

 

RETURNS POLICY

Items may be returned or exchanged for the same style in a different size at no additional merchandise charge, but postage and handling will be charged. If items are returned to exchange for a different style, or for a refund, then we reserve the right to charge a restocking fee of up to 15% of the value of the goods returned, to cover inspection, repacking and processing. Each item is specifically made to order for the client. We will only refund money on items that are faulty in manufacture. Where items are returned as unsuitable, we will issue a credit note. Postage will be deducted from the amount credited.

Please ensure that you give accurate measurements when ordering to ensure that you get the best possible fit from our clothing. Items made up at the customer's request in non-standard colours, or as made-to-measure are not returnable unless the item is faulty in manufacture.

Once you receive your order, please ensure that the style, colour and size are as ordered. We recommend that you try on garments over your own clean underwear as, for reasons of hygiene, we are unable to resell such items if they have been worn. If it is necessary to exchange any item, please carefully repack and return it to us within 7 days. We will only accept items that are returned to us in an unworn condition within 7 days of receipt. If you are returning items from outside the UK, please mark clearly on the package and customs declaration that the items are being returned to the manufacturer. This will ensure that customs charges are not incurred.

 

ORDER CANCELLATION

Orders are produced individually for each customer and we try to get them into production as quickly as possible. For this reason, orders may only be cancelled up to three days after our receipt and confirmation of the order. After this time a cancellation fee of 20% will be charged to cover the cost of materials and labour used in production of the cancelled order.

 

CARE OF GARMENTS

Clothing made of rubber (latex) and PVC (polyurethane coated polyester) is delicate and requires special care in storage and handling (see the latex care page for full details). Exposure of latex garments to heat, sunlight and moisture can cause the latex to turn white. Coloured and semitransparent rubber may stain on exposure to metals, sweat and make-up. Bondinage does not accept responsibility for staining or distortion of rubber as these processes are beyond our control. Always handle rubber carefully - pulling on tight clothes too enthusiastically can leave permanent fingertip dimples and sharp nails or jewellery can easily puncture the fabric.

 

LATEX ALLERGY

Our rubber clothing is made of latex, a material which can cause a potentially fatal allergic reaction. You must make sure that you do not suffer from latex allergy before buying this type of clothing

 

TRADING CONDITIONS

We will give you our bank details so that a bank transfer can be arranged before delivery of goods. If you are paying by credit card then we will need your details and arrange the transaction before the delivery of goods. A minimum order of £1000 for wholesale customers is required. Delivery times are up to 28 days from placing an order.

 

WAYS TO ORDER

Bondinage
Studio J 
Clarendon Buildings
25 Horsell Road
London N5 1XL England

Email mail(at)bondinage.com

 

 

Bondinage Terms and Conditions 2006 - 2014